The Challenge
Managing hundreds of active client files across accounting, HRM, and documentation services (ISEE, CAF, etc.) with no centralized system — tracking service status manually, chasing payments over phone and email, and struggling to onboard new clients without a digital presence.
The Solution
ROZZ LLC Built a full-stack service platform with a customer portal, retailer portal, and admin panel. Clients can now submit requests, track status, and pay online. Retailers manage their customers and commissions independently. SIA Milan's team handles walk-in, online, and retailer orders from one unified admin panel — including HRM and accounting service management.
“Before, we were managing everything on WhatsApp and spreadsheets. Now our clients check their own documents, retailers handle their own requests, and we finally have control over everything from one place.”
— Marco R., Operations Manager, SIA Milan